When Paul DeMuth fell behind on his student loan payments, he started receiving collection calls from Navient, formerly part of Sallie Mae. They called multiple times a day and even when he asked them to stop, they kept coming. He turned to Kimmel & Silverman for help and filed suit.
An independent arbitrator found Navient made 200 unauthorized robocalls to DeMuth during a two-year period. The arbitrator said Navient made the calls knowingly or willingly and ordered the company to pay DeMuth $1,500 per call, for a total of $300,000. DeMuth owed just $15,700 on his loan, and that will be deducted from the award.
“It’s pretty clear in Paul’s case, those calls were knowingly and willingly made because the recordings were pretty clear that he was telling them, ‘Don’t call me,’ and they continued to call,” Amy Ginsburg, our attorney assigned to the case, said.
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